Joanne Stranahan - Administrative Supervisor
I would like to provide a personal reference for James McDonald.
I have had the privilege of knowing James McDonald for two years. During this time James has assisted the department in a variety of ways. Firstly, James has already established himself as a go to person for leaders as well as his team. His knowledge of technology has assisted the business by providing tools that allow the agents and leaders to become more efficient with data tools.
James was tasked with creating a tool that assists the agents with notetaking during the interaction with our customers. This tool has allowed the agents to increase their RPH. James has worked with his peers in creating the proposal for the work from home pilot program for the NETS team. This research included the financial and environmental benefits including the impact it can have on morale for the team.
James has a great personality and a positive attitude. He is a graduate of the QCII Success program which assists employees with their interviewing and leadership skills.
James is sure to be an asset within any organization that he is a part of.
Feel free to reach out with any additional questions
Contact information provided on request